Cable Dahmer Chevrolet of Kansas City

Very good service

Customer service, specifically Cody, does not listen. 1st When he asked if I wanted my tires rotated, I said no, and I had just switched them out. He then said, "You supposed to do it every 5,000 miles I said I haven't driven 5,000 miles yet. I said no, again, just an oil change. He then mentioned other services, i said, not yet. And he asked again about tire rotation. i again repeated myself no tire rotation. Needless to say, he had it done anyway and charged me. And he had the nerves to say the next visit. I'll make sure I listen more carefully. His fault not mine and charged me for his incompetence. 2nd, he asked me what my truck used for (none of his business). I said nothing, and he questioned me why it is under a business name again (none of his business). I said I'm a car dealer, that's why."" 3rd a customer said something to him and he said bye, as soon as she walked out he tells another employee with me standing right there and said that the lady is a smart ass "not professional ", oh and I asked him about a code that was on the sheet he said didn't know what it means and he's in the service dept, I then let him know, i was in interested in a larger screen for my truck and he said it'll cost you a arm & a leg instead of checking it out or referring me to someone who could help me. But, I felt like i was being stereotyped or assuming i didn't have the funds. I could go on & on about the service I received & the charges I have caused due to his incompetence & neglect. I now have an issue as to why would i ever want to return or refer anyone to Cable Dahmer service dept on 103rd St. I'm a business owner as well, and I have someone like that representing my company. The only thing I can say is WOW.......

Customer service, specifically Cody, does not listen. 1st When he asked if I wanted my tires rotated, I said no, and I had just switched them out. He then said, "You supposed to do it every 5,000 miles I said I haven't driven 5,000 miles yet. I said no, again, just an oil change. He then mentioned other services, i said, not yet. And he asked again about tire rotation. i again repeated myself no tire rotation. Needless to say, he had it done anyway and charged me. And he had the nerves to say the next visit. I'll make sure I listen more carefully. His fault not mine and charged me for his incompetence. 2nd, he asked me what my truck used for (none of his business). I said nothing, and he questioned me why it is under a business name again (none of his business). I said I'm a car dealer, that's why."" 3rd a customer said something to him and he said bye, as soon as she walked out he tells another employee with me standing right there and said that the lady is a smart ass "not professional ", oh and I asked him about a code that was on the sheet he said didn't know what it means and he's in the service dept, I then let him know, i was in interested in a larger screen for my truck and he said it'll cost you a arm & a leg instead of checking it out or referring me to someone who could help me. But, I felt like i was being stereotyped or assuming i didn't have the funds. I could go on & on about the service I received & the charges I have caused due to his incompetence & neglect. I now have an issue as to why would i ever want to return or refer anyone to Cable Dahmer service dept on 103rd St. I'm a business owner as well, and I have someone like that representing my company. The only thing I can say is WOW.......